What to Expect

Don’t worry. Simply call the Ticket Office at 703-993-2787. When you arrive for the performance, the Ticket Office staff will have replacement tickets waiting for you at Will Call. 

Friendly ushers and house staff members are stationed throughout the Concert Hall prior to each performance to help guide you to your seats. Printed tickets include an indication of “left” or “right” to help facilitate the seating process. A detailed version of the Concert Hall seating chart can be viewed here. Row E is the first row of the orchestra level for Virginia Opera events and other select performances. Wheelchair accessible seats and spaces are in Rows G, N, and V. Please note: events in Harris Theatre, TheaterSpace, and the deLaski Performing Arts Building are often general admission seating. 

Please allow extra time to reach the Fairfax campus and to check in and be seated. As a courtesy to the artists and our patrons, the Center for the Arts strives to start all performances on time. Patrons entering or re-entering after the start of a performance will be seated at an appropriate break in an appropriate location as determined by house management and as dictated by artists’ requirements. 

The Center for the Arts is committed to ensuring performances are accessible to all patrons and provides access for disabled patrons. Accessible seating is available through all avenues of ticket sales on a first come, first served basis. Accessible wheelchair locations consist of a space appropriate for a patron-provided wheelchair.  

Please call 703-993-8881 or email cfatix@gmu.edu with any accessibility accommodation requests beyond wheelchair accessible seating. Requests for audio description, captioning, interpretive services, or braille programs must be made at least two weeks prior to the event; more advance notice is appreciated. Assistive listening devices (FM hearing devices; 72MHz) and a limited number of sensory kits are available at the Courtesy Desk (located along the curved wall of the main lobby) prior to each performance. 

Free accessible parking is available on Mason Pond Drive in front of the Center during performances: vehicles must have a DMV-issued license plate, hangtag, or other permit (Mason permits are not required during performances). 

 More information about accessible options at the Center for the Arts.

All patrons, regardless of age, require a ticket. Children and youth through grade 12 may join a ticket holder for any Great Performances at Mason event at half of the adult price. There are many events identified as “All Ages,” which are appropriate for audience members of all ages, including children, to enjoy together.  In an effort to ensure an exceptional experience for all of our patrons, we recommend that children attending events other than “Family Friendly” be at least six years of age. More information for families at the Center for the Arts. 

The Lost and Found is located at the Courtesy Desk directly behind the Ticket Office. Center for the Arts patrons can also call 703-993-2787 if they discover that they have left something behind. For events in Harris Theatre, TheaterSpace and deLaski 3001, items left behind may be claimed at the Lost and Found in the Johnson Center.  Wallets and cell phones are kept in the Center for the Arts safe. 

The Center for the Arts makes every effort to present scheduled performances even in the event of inclement weather. However, there are times when extraordinary weather conditions cause an event to be cancelled or rescheduled. Please check the website homepage or call the Ticket Office at 703-993-2787 for performance updates. If an event is canceled or rescheduled, you will be contacted by email or phone to notify you of your options regarding exchanges or refunds. Please contact the Ticket Office or log into your account to update your contact information if your phone number and/or email address have changed. 

Tickets for events presented by the Center for the Arts can be purchased online at cfa.gmu.edu, over the phone at 703-993-2787, or in person at the Ticket Office during our business hours and two hours prior to ticketed performances in the Concert Hall.  Tickets purchased online or over the phone are subject to per-ticket fees, ranging from $4.00 to $6.00, depending on ticket price. 

If you require accessible seating, please let the ticket seller assisting you know  when purchasing your ticket in person or over the phone. When purchasing online, click the toggle for accessible seats in the “Set Your Search Options” menu to view the available accessible seating. You may also contact us at  (voice) 703-993-2787 or (text) cfatix@gmu.edu and visit our accessibility page to learn more.  

Yes, when you purchase your tickets, select the digital ticket option in the cart online or let the ticket seller assisting you know your preference. You will receive an email from ordertracking@tickets.com with a link to either print your tickets or open up digital tickets on your phone. Tickets can be saved to the Apple or Google Wallet on a smart device. When presenting your tickets to an usher, please make sure the barcode is visible and turn up the screen brightness on your phone.   

Ticket pick-up, or Will Call, will be located at the Center for the Arts Ticket Office, right inside the Center for the Arts lobby, beginning two hours prior to the start of events taking place in the Concert Hall.   

If tickets are still available for sale, you may purchase your ticket at the Ticket Office beginning two hours prior to the start of events taking place in the Concert Hall. Credit cards, cash, and exchange certificates will be accepted.  

Please contact the Ticket Office before the performance to let them know that you will not be able to attend. The Ticket Office will assist you in either donating the value of your tickets back to the Center or receiving an exchange voucher for the value of the tickets which may be used for future purchases.   

Ticket Options:  

• Donation: Donate the cost of the tickets back to the Center for the Arts as an in-kind contribution and receive an acknowledgement letter for tax purposes from the GMU Foundation.  

• Exchange Certificate: The certificate is valid for other in-person ticketed events in the Great Performances at Mason season, the Family Series, or the student performance offerings from the College of Visual and Performing Arts.  

Season subscriptions to Great Performances at Mason are available by choosing any three or more performances. 

For events presented by the Center for the Arts and Mason Arts, tickets are not dynamically priced. You may have purchased your tickets from an unaffiliated third-party reseller. Ticket reselling is currently legal in the Commonwealth of Virginia. The Center for the Arts at George Mason University maintains no relationship with third-party ticket vendors. 

Tickets.com is the only authorized ticket provider of the Center for the Arts. The Center for the Arts can only guarantee tickets purchased through the Center for the Arts Ticket Office and through Tickets.com.   

Patrons assume full risk of fraudulent tickets purchased or obtained through unauthorized services. The Center for the Arts at George Mason University reserves the right to refuse and/or revoke ticket privileges for fraudulent tickets. For assistance prior to the performance, please call the Ticket Office at 703-993-2787.