Indoor Performances

What to Expect at Indoor Performances

Ticket Office Hours

We are eager to welcome you back into the Concert Hall at the Center for the Arts. Select events in Spring 2021 will have small, distanced audiences. We've been working tirelessly to ensure that all appropriate safety protocols are in place for in-person performances, in accordance to guidance from George Mason University, the Virginia Department of Health, and the CDC. Details about current protocols are below and will continue to be updated as the health situation evolves.  

Mason COVID Health✓™

Prior to your arrival on campus, all visitors 16 and older must complete the Mason COVID Health✓™. Be prepared to present a “green” result upon arrival at Mason Pond Lawn. Patrons may display their results digitally or on a print-out.

Physically Distanced Seating

All audience members will be seated with their party at a safe distance from other attendees. More details below.

Face Covering/Mask Requirement

Face coverings are required for all indoor performances. Learn more about Mason's face covering requirements

What to Expect

How will seating work? Can I sit next to my friends and family?

All seating is general admission and patrons are seated on a first-come-first-served basis. If you are attending a show as a household, you may sit together. Please note groups will not be seated until all members of the party have arrived. Our Ushers will ensure that each group is seated physically distanced from other groups, at least six feet apart. The Center can reasonably seat groups up to six. Larger parties may be accommodated as seating allows. 

Upon arrival, patrons may present a digital or physical ticket to be scanned. Please note, given the structure of our Concert Hall auditorium, patrons may encounter other parties crossing in front or behind them while seated. 

If you require accessible seating or other seating accommodations, please reach out to cfatix@gmu.edu.  

What if I need accessible seating or services?

If you require accessible seating or access services, please indicate so when purchasing your ticket. Our team will contact you regarding any accommodations needed for your visit. You may also contact us at cfatix@gmu.edu (text) or at (703) 993- 2787 (audio), or visit our website here to learn more. 

How long will performances be? Will there be an intermission?

Performance times vary; however, no performance will exceed 90 minutes. There will be no intermissions to minimize movement and risk to our patrons and staff.  

How many people will be attending this event?

The maximum number of attendees for indoor events at Center for the Arts is 250.  

What happens when the performance ends? How will you handle multiple same-day performances?

At the end of a performance, patrons will be invited to be dismissed by section, which will be guided by Center for the Arts staff.  

If multiple performances are scheduled, the Concert Hall will be thoroughly cleaned in between performances. Please refer to our outlined Covid-19 safety protocols for more detailed information.

Will there be pre- or post-performance events?

We currently have no pre- or post-performance events scheduled. 

What do I need to bring?

In order for you to have a successful and safe visit, please bring the following: 

  • Prior to your arrival on campus, all visitors 16 and older must complete the Mason COVID Health✓™. Be prepared to present a “green” result upon arrival at Mason Pond Lawn. Patrons may display their results digitally or on a print-out.

  • face covering 

  • Your ticket 

  • If desired, bottled water 

Will concessions be available? Can I bring my own food and drink?

Concessions will not be available during this time. Patrons are permitted to bring bottled water into the Concert Hall. Patrons are not permitted to bring or consume food inside the venue. 

Where do I park? Is Accessible parking available?

Free parking will be available in Lot K. Because these events are shorter than our indoor events, parking in Mason Pond Deck will be hourly rather than a flat rate for events.  

Designated accessible parking for vehicles bearing valid Department of Motor Vehicles (DMV) disability parking placards or license plates is available on a first-come, first-served basis. Spaces are available on Mason Pond Drive. Additional accessible parking is located in the Mason Pond Deck, at an hourly rate. Additional information regarding parking options can be found here

How early can I arrive at the performance site?

Patrons are welcome to arrive up to one hour before the scheduled performance. Seating will begin 30 minutes prior to performance start time. Please allow ample time for parking and house management to check your Mason COVID Health✓™ 

To help maintain a safe environment for all, patrons are encouraged to limit gathering indoors. 

Will restrooms be available? How often will they be cleaned?

The restrooms in the Center for the Arts will be open during performances on Mason Pond Lawn presented by the Center for the Arts. Restroom occupancy is limited to 50% capacity. Restrooms are cleaned frequently according to Mason's guidelines.  

Will there be printed playbills or programs?

In order to reduce contact between staff and patrons, all programs will be provided digitally. Advance ticket buyers will receive the program via email, and it will also be available with the event information on the Center for the Arts website.   

Are there any other house policies I should be aware of?

For our full list of venue policies such as lost tickets, late seating, inclement weather, etc, please visit our “At the Center” webpage, under House Rules and Helpful Information. 

Covid-19 Safety Information

How are you ensuring the safety of audience members?

  • Face Coverings: All staff members and audience members are required to wear a face covering (mask) while on the campus of George Mason University. Learn more about face coverings on Mason's campus.  

  • Mason COVID Health✓™: Before coming to campus, all visitors (staff, artists, audience members) 16 and older should complete the Mason COVID Health✓™. Upon completion, you will get an email with a green, yellow, or red status. Please stay home if you do not receive a green status. 

  • Hand Sanitizing Stations: Hand sanitizer will be available throughout the outdoor venue and near the Ticket Office and restrooms.  

  • Cleaning Protocols: The Center for the Arts is following George Mason University's guidance for cleaning and disinfecting the facility.  

  • Stay home if you are sick: If you are not able to attend, please contact the Ticket Office before the event to discuss the options of an exchange certificate, an in-kind donation, or a refund. 

*By attending this event, you voluntarily assume the risk of exposure to Covid-19. 

How are you ensuring the safety of your staff and artist?

Center for the Arts staff are provided with PPE and continue to follow all Covid-19 safety protocols, including wearing masks, washing hands, sanitizing surfaces, and minimizing in-person contact. If any staff display symptoms of Covid-19, or have been in contact with someone who tested positive for Covid-19, they will not be present on the George Mason University campus. Our safety, and your safety, is our top priority. 

All artists will adhere to international and domestic travel and safety guidelines. Artists and Center for the Arts staff members are working together closely to ensure that appropriate physical distancing measures and cleaning protocols are maintained. 

What measures are Center for the Arts taking to minimize risk, beyond university protocols?

George Mason University has outlined numerous safety protocols, all which the Center for the Arts has adopted. The Center is taking additional steps to minimize the risk including: 

  • Monitoring bathroom occupancy during performances 

  • Increased directional signage around the hall 

  • Distanced lines for seating and at the ticket office 

  • Limiting indoor gathering in our lobby spaces 

  • Frequent restroom cleaning and decreased capacity 

  • All Center for the Arts staff and artists are required to complete the Mason COVID Health✓™ 

How can patrons help us for a safe re-opening?

We ask that our patrons partner with the Center for the Arts in taking steps to minimize the spread of Covid-19. Please keep high-risk behaviors in mind before coming to our venue; if you have recently traveled out of the state, participated in large social gatherings, or have been around persons who tested positive for Covid-19, consider staying home to enjoy our Mason Arts at Home virtual content!  

During performances, we ask patrons minimize audible cheering, shouting, or yelling. 

Ticket Information

How do I get tickets?

Tickets for events presented by the Center for the Arts can be obtained by the general public online at cfa.gmu.edu. Once tickets become available, you may call 703-993-2787 to get tickets over the phone or in person at the Ticket Office, Tuesday through Saturday, between 10 a.m. and 6 p.m. and one hour prior to ticketed performances. For safety, lines at the ticket office are physically distanced and face coverings are required. Mason students may claim free student tickets by logging onto Mason360, beginning two Tuesdays prior to the event. Please note the total number of available tickets for each performance is 250. 

What if I need accessible seating or services?

If you require accessible seating or access services, please indicate so when purchasing your ticket. Our team will contact you regarding any accommodations needed for your visit. You may also contact us at cfatix@gmu.edu (text) or at (703) 993- 2787 (audio), or visit our website here to learn more. 

How many tickets can I reserve together?

You may reserve up to six tickets together. Every person in your party must have a ticket. The Center can reasonably seat groups up to six. Larger parties may be accommodated as seating allows. 

Can I print my own ticket or present my ticket on my phone?

Yes, when you get your tickets, select the “Tickets@Home” option in the cart online or let the ticket seller assisting you know your preference. You will receive an email from ordertracking@tickets.com with a link to either print your tickets or open up digital tickets on your phone. When presenting your tickets to an usher, please make sure the barcode is visible and turn up the screen brightness on your phone.  

Where do I go to pick up my tickets on the day of the performance?

Ticket pick-up, or Will Call, will be located at the Center for the Arts Ticket Office, right inside the Center for the Arts lobby, beginning one hour prior to the start of the event. For safety, lines are physically distanced, and masks are required.  

Can I get a ticket at the Ticket Office right before the event?

If tickets are still available, you may get a ticket in person at the Ticket Office, beginning one hour prior to the start of the event. For safety, lines are physically distanced, and face coverings are required.  

What if I am sick and unable to attend the performance?

All ticket holders for the outdoor performances must take the Mason COVID Health Check ✓™ before coming to campus. If you receive a yellow or red response, you may not come to campus. If that is the case, please contact the Ticket Office before the performance to let them know that you will not be able to attend and to return your tickets. Returned tickets can be made available for others who would like to attend.  

Will free student tickets for Mason students be available for performances?

Yes, a limited quantity of free student tickets will be available for each event. Eligible Mason students should log onto Mason360 to claim their tickets beginning two Tuesdays prior to the event. Students are encouraged to claim their tickets in advance and must review the indoor event policies before attending. Unclaimed free student tickets will be released for the general public on the day of the event.